Terms and Conditions

1. General

These terms and conditions apply when you shop at drinkdora.se. The seller is Drink Dora AB, org. no. 559591-2121, Döbelnsgatan 73, 113 52 Stockholm, hello@drink-dora.com ("Dora", "we"). The terms apply to you as a private individual, who is at least 18 years old and has a delivery address in Sweden. By completing a purchase, you accept these terms.

2. Order and agreement

An agreement is entered into when we have confirmed your order via an order confirmation by email. We reserve the right to refuse or cancel an order in the event of suspected abuse or fraud, or if information on the website has been clearly incorrect, such as an obviously incorrect price. If we cancel an order, the entire amount will be refunded.

3. Prices and payment

All prices are stated in Swedish kronor and include VAT. Shipping is included in the subscription price; for one-time purchases, a shipping fee is added as specified at checkout. You pay using one of the payment methods offered at checkout, including card payment via Shopify Payments and payment via Klarna. For payments via Klarna, Klarna's terms apply.

4. Subscription

4.1 Ongoing with no commitment period. Dora is primarily sold as an ongoing monthly subscription. The subscription has no commitment period and continues until you cancel it.

4.2 Billing and delivery. You pay for your first delivery in connection with the order. Thereafter, the subscription price is charged on the 27th of each month using your chosen payment method, and the month's delivery is sent in connection with the charge. The next billing date is always visible on your account at drinkdora.se.

4.3 Cancellation, pause and skip. You can cancel or pause your subscription or skip a delivery at any time, without a notice period, via your account at drinkdora.se, via the link in our emails, or by emailing hello@drink-dora.com. A cancellation or pause made before the month's billing on the 27th means no further charges will occur. A delivery that has already been charged will be sent as planned; your right of withdrawal applies to it in accordance with section 8.

4.4 Price changes. If we change the subscription price, we will notify you at least 30 days before the change takes effect. If you do not accept the new price, you can cancel the subscription before the change takes effect.

5. One-time purchases

If we offer one-time purchases, the price stated on the product page at the time of order applies, with the addition of a shipping fee of [XX] SEK as shown at checkout. The satisfaction guarantee in section 7 only applies to the first delivery of a subscription. For one-time purchases, your statutory right of withdrawal (section 8) and right to lodge a complaint (section 9) apply instead.

6. Delivery

We deliver within Sweden using several different carriers. Delivery times, delivery methods, and policies regarding uncollected packages are outlined in our shipping terms at drinkdora.se. Packages that are not collected are returned to us and charged a fee of 149 SEK. Failing to collect a package does not count as exercising your right of withdrawal.

7. 30-day satisfaction guarantee

We want you to be able to try Dora at your own pace. Therefore, we provide a satisfaction guarantee on your first order: if Dora does not suit you, you get your money back according to the terms below. The guarantee applies in addition to your legal rights, which you can read about in point 7.8.

7.1 What the guarantee covers

The guarantee covers the product price for the first delivery of your subscription to Dora, purchased as a private individual via drinkdora.se. The guarantee can be used once per customer and does not apply to subsequent deliveries in the subscription.

7.2 Time limit

You need to contact us within 30 days of the delivery date. The delivery date means the day your first delivery was delivered to you according to the carrier's tracking or became available for collection.

7.3 How to proceed

Email hello@drink-dora.com from the email address you used to place the order. State your order number. Please feel free to tell us why Dora did not suit you – it helps us improve, but it does not affect your right to a refund. We will respond within two working days with instructions for the return.

7.4 Return of the product

To qualify for the guarantee, you must send back the can, with any remaining content, to the return address provided in our response. Include your order number in the package. The return must be posted within 14 days of receiving the return instructions, otherwise the guarantee expires.

You pay the return shipping yourself and are responsible for ensuring the product is packaged so it is not damaged during transport. We recommend that you send the package with tracking and save the receipt, as you are responsible for the shipment until it reaches us.

You do not need to send back the welcome gift from your first order.

7.5 Refund

Once we have received the return, we will refund the product price to the payment method you used for the purchase, within 14 days of the return reaching us. If you paid by invoice or installment, the amount will be adjusted with the payment service provider. The return shipping cost and any original shipping cost are not refunded.

7.6 Your subscription

When you contact us, we pause your subscription so that no new delivery is sent while the case is ongoing. When the refund is processed, the subscription is terminated. If a second delivery has already been sent when you contact us, it is not covered by the guarantee, but you can withdraw from that purchase according to the right of withdrawal in section 8 as long as the seal is unbroken.

7.7 Guarantor

The guarantee is provided by Drink Dora AB, org. no. 559591-2121, Döbelnsgatan 73, 113 52 Stockholm, hello@drink-dora.com.

7.8 Your legal rights are not affected

The guarantee is a voluntary commitment from us and does not limit your legal rights. You always have the right to lodge a complaint regarding a defective product in accordance with the Consumer Sales Act (2022:260), at no cost to you, and the right to withdraw from a purchase in accordance with the Act (2005:59) on Distance Contracts and Contracts Outside Business Premises, see section 8. A complaint is always handled according to law and not according to these guarantee terms.

7.9 Misuse

The guarantee is intended for those who have tried Dora and are not satisfied. We reserve the right to refuse the guarantee in cases of clear misuse, for example, if multiple accounts, email addresses, or delivery addresses are used to obtain a refund more than once.

8. Right of withdrawal

As a private individual, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Act (2005:59) on Distance Contracts and Contracts Outside Business Premises. The withdrawal period is calculated from the day you received the goods – for a subscription, from the day you received the first delivery. Dora is delivered in a sealed package, and for health and hygiene reasons, the right of withdrawal does not apply if the seal has been broken. How to withdraw, return, and receive a refund is described in full on the Return & Refund page at drinkdora.se.

9. Complaint

If the product is defective, you have the right to lodge a complaint within three years of receiving it, in accordance with the Consumer Sales Act (2022:260). Lodge your complaint within a reasonable time after discovering the defect – within two months is always considered timely. Contact hello@drink-dora.com with your order number and a description of the defect. In the event of an approved complaint, we will cover all costs, including any return shipping. See the Return & Refund page for more information.

10. Product information

Dora is a dietary supplement. Dietary supplements do not replace a varied diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of small children. The product is developed for adult women. If you are pregnant, breastfeeding, taking medication, or have a medical condition, you should consult a doctor or other healthcare professional before using the product.

11. Liability and force majeure

Nothing in these terms limits the rights you have under mandatory consumer legislation. Beyond what follows from mandatory law, we are not liable for indirect losses. We are not liable for delays or deficiencies due to circumstances beyond our reasonable control, such as natural events, war, labor disputes, government decisions, or extensive disruptions at carriers or suppliers. Our obligations are fulfilled as soon as the obstacle has ceased.

12. Personal data and cookies

How we process your personal data is described in our privacy policy, and how we use cookies is described in our cookie policy. Both are available at drinkdora.se.

13. Intellectual property rights

All content on drinkdora.se – trademarks, texts, images, and design – belongs to Drink Dora AB or our licensors and may not be used without our written permission.

14. Changes to the terms

We may update these terms. The version that applies to your purchase is the one that was published when you placed your order. For an ongoing subscription, we will inform you of significant changes before they take effect; if you do not accept the changes, you can cancel the subscription.

15. Applicable law and dispute

Swedish law applies to these terms. If we are unable to resolve a dispute together, you can turn to the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We participate in ARN's review and follow ARN's recommendations. You can also get free guidance from Hallå konsument (hallakonsument.se) and the municipal consumer guidance.